Resolve invitations and access problems

Fix invitations that never arrive and people who cannot see a team.

1. Check invitation status

   Open Organisation Settings, select Members, and check the Pending tab before resending.

   Check whether the invitation is still pending.

2. Confirm the address

   Confirm the email address is correct and ask the person to check spam and quarantine folders.

3. Check role and group

   If someone signs in but cannot see a team, check their organisation role and group assignments.

   Access usually comes from a group or team assignment.

4. Re-test access

   Ask the person to sign out and back in, then confirm they can reach the team.

   Confirm the fix with the affected user.

   Result: The member has the intended access.