Resolve email and branding problems

Fix missing notifications and branding that does not appear.

1. Check notification settings

   Open Organisation Settings, select Email, and confirm the relevant notifications are enabled.

   Confirm which notifications are switched on.

2. Check the Reply-To

   Confirm the Reply-To address is valid and monitored.

3. Ask the recipient to check filters

   Ask the recipient to check spam, quarantine, and any mail rules before you resend.

4. Verify branding

   If branding is missing, confirm custom branding is enabled and whether the team overrides it.

   Confirm branding is enabled and saved.

   Result: Emails arrive with the correct branding.