Privacy Policy

eSignMor (“eSignMor,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit esignmor.com, access the eSignMor application, or use our electronic signature, document management, and related services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with eSignMor, we may collect the following categories of information.

Information You Provide

We may collect information you provide directly to us, including:

Name
Email address
Phone number
Company or organization name
Account and profile information
Billing and subscription information
Customer support communications
Electronic signatures and related signing information
Documents, files, templates, and other content uploaded to the Services
Names and email addresses of individuals you invite to review or sign documents

Information Collected During Electronic Transactions

To provide electronic signature functionality and maintain an audit trail, we may collect information associated with signing transactions, including:

Signer name and email address
Date and time of document activity
Document status
Signature events
Document views and signing activity
Authentication information
IP address
Browser and device information
Transaction and audit identifiers
Other information reasonably necessary to establish and maintain an electronic transaction record

This information may become part of the audit trail associated with a document.

Information Collected Automatically

When you use our website or Services, we may automatically collect certain technical information, including:

IP address
Browser type
Operating system
Device information
Login activity
Pages or features accessed
Date and time of access
Referring URLs
Application events
Error and diagnostic information

We may use cookies and similar technologies to operate, secure, analyze, and improve our website and Services.

2. Customer Documents and Customer Data

Customers may upload documents or provide personal information concerning employees, customers, clients, vendors, signers, or other individuals.

When eSignMor processes this information on behalf of a customer, the customer generally determines why the information is collected and how it is used. In those circumstances, eSignMor processes the information to provide the Services and according to the customer’s instructions and applicable agreements.

If you received an eSignMor signing request from another person or organization and have questions regarding the document or how your information is being used, you should generally contact the person or organization that sent you the document.

3. How We Use Information

We may use information to:

Create and administer accounts
Provide electronic signature and document services
Deliver documents and signing requests
Authenticate users and signers
Generate and maintain transaction audit trails
Process subscriptions and payments
Provide customer support
Send account, transaction, security, and service notifications
Maintain, troubleshoot, and improve the Services
Develop new functionality
Monitor performance and reliability
Prevent fraud, abuse, and unauthorized access
Protect the security and integrity of our systems
Enforce our agreements and policies
Meet legal and regulatory obligations
Establish, exercise, or defend legal claims
Send marketing communications where permitted by law

We may also use aggregated or de-identified information for analytics, security, service improvement, and business purposes where permitted by law.

We do not sell your documents.

We may disclose information when reasonably necessary to operate eSignMor, including to:

Service Providers

We may use third-party providers for services such as:

Cloud hosting and infrastructure
Data storage
Email delivery
Payment processing
Authentication
Security and fraud prevention
Monitoring and analytics
Customer support

These providers may process information only as necessary to perform services for us and subject to applicable contractual and legal requirements.

Other Transaction Participants

Information and documents may be shared with senders, recipients, signers, account administrators, and other individuals authorized to participate in a transaction.

Legal and Security Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with applicable law, regulation, subpoena, court order, or other lawful process
Protect the rights, property, or safety of eSignMor, our users, or others
Investigate fraud, security incidents, or violations of our Terms
Establish, exercise, or defend legal rights

Business Transactions

If eSignMor is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, information may be transferred as part of that transaction subject to applicable law.

5. Payment Information

Payments and subscriptions may be processed through third-party payment processors.

eSignMor may receive limited information concerning a transaction, such as payment status, subscription information, billing contact information, and transaction identifiers.

Payment processors handle payment card information according to their own terms, privacy policies, and security requirements.

6. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or destruction.

Our security measures may include access controls, authentication, encryption, monitoring, logging, backups, and other safeguards appropriate to the nature of the Services.

However, no Internet transmission, storage system, or security control can guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should immediately notify eSignMor of suspected unauthorized access.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide the Services
Maintain customer accounts
Fulfill contractual obligations
Maintain transaction and audit records
Comply with legal requirements
Resolve disputes
Prevent fraud and abuse
Enforce agreements
Protect legitimate business interests

Retention periods may vary depending on the type of information, customer configuration, contractual requirements, and applicable law.

Customer documents and related records may remain available according to the applicable subscription, account configuration, retention settings, or contractual agreement.

When information is no longer reasonably required, we may delete, anonymize, or otherwise securely dispose of it, subject to applicable legal and technical limitations.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of certain information
Request information regarding how personal information is used or disclosed
Object to or restrict certain processing
Request portability of certain information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications

These rights are subject to applicable law and certain exceptions.

If eSignMor processes information solely on behalf of one of our customers, we may direct your request to that customer.

9. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (“CCPA”), as amended by the California Privacy Rights Act (“CPRA”), subject to applicability and legal exceptions.

These may include rights to request:

The categories of personal information collected
The sources from which personal information was collected
The purposes for collecting, using, or disclosing personal information
The categories of third parties to whom information was disclosed
Access to specific personal information
Correction of inaccurate personal information
Deletion of certain personal information
Information concerning the sale or sharing of personal information
Limitation of certain uses of sensitive personal information, where applicable

eSignMor will not unlawfully discriminate against an individual for exercising applicable privacy rights.

10. Cookies and Similar Technologies

We may use cookies and similar technologies that are necessary for authentication, security, preferences, analytics, and operation of the Services.

You may be able to manage certain cookies through your browser settings. Disabling necessary cookies may prevent portions of the Services from functioning correctly.

11. Children’s Privacy

eSignMor is intended for businesses and adults and is not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through account registration. If we learn that such information was collected in violation of applicable law, we will take appropriate steps to delete it.

12. International Users

If you access eSignMor from outside the United States, your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

Where required, we will use appropriate safeguards for international transfers of personal information.

13. Third-Party Services

Our Services may contain links to or integrate with third-party websites, applications, or services.

Their privacy practices are governed by their own policies. eSignMor is not responsible for the privacy practices of independent third parties.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our Services, business practices, technology, or applicable laws.

When we make changes, we will update the “Last Updated” date above. Material changes may also be communicated through the Services, by email, or through another appropriate method.

Continued use of the Services following an effective update constitutes acknowledgment of the revised Privacy Policy to the extent permitted by law.

15. Contact Us

Questions, privacy requests, or concerns regarding this Privacy Policy may be submitted to:

eSignMor

600 Market St #230
San Francisco, CA 94104
United States

General: info@esignmor.com
Support: support@esignmor.com

For privacy-related requests, please include sufficient information for us to identify and respond to your request.