Configure organisation email preferences

Control the reply address and which notifications owners and recipients receive.

1. Open Email settings

   Open Organisation Settings and select Email.

   Open organisation email preferences.

2. Set a monitored Reply-To

   Enter a monitored Reply-To address.

   Use a monitored reply address.

   Important: Never use an unmonitored address — recipients often reply with questions.

3. Choose owner notifications

   Configure owner notifications for signatures and completion.

   Choose which updates owners receive.

4. Choose recipient notices

   Configure recipient notices for requests, reminders, removal, completion, deletion, and expiration.

   Choose recipient lifecycle notifications.

5. Test delivery

   Save and send a test document to validate delivery and branding.

   Result: A real signing email confirms the settings work end to end.